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Return

How can I return my order?
In case you wish to return an order, you can get back to our customer service tag, phone Tuesday to Friday from 10:00 to 15:00 at +32 2 880 63 32 or by email at info @ thexshop .xxx.

Note: The due date is always later than the reflection period is granted to you is 7 days from the day following the day of delivery. If the customer maintains more than 7 days the items he received on the test, it is believed to have bought, accepted the items.
In order to make use of the right of withdrawal - in case it is applicable - the customer must return the items in original condition and in their original packaging within the legally prescribed period, the return costs being customer. You must return the item to return properly packed and postage paid to our postal address.

Only use our feedback form to complete your data.
Guard it carefully to avoid any misunderstanding in case of loss of the parcel.

Excluded from the right of return, items of lingerie, intimate apparel and accessories, which for understandable reasons on hygiene can not be included: in this case the client does not have a period of reflection and can not abandon the purchase.

Apart from this waiver, we only exchange defective or incumbent an error on our part.

Some products provided with a security package (such as DVDs, books ...) can not be returned within the cooling off period only if the security package is intact.

After opening or changing the security package covering article entirely or partially, the customer can not cancel the purchase.
If an item has a technical failure during the delivery, you can contact our customer service for replacement.

 

What address do I send my return?
Please send your return to the following address:
Opalice Group
Route de Lennik 451 - Box 25
1070 Anderlecht
Belgium


How do I exchange an item?
The exchange is unfortunately not possible. If you want an item in another size or color, you can order it on our website. Articles already delivered can be returned to us with the return label.


How long do I have to return an item?
At the receipt of the article, you can give us your wish withdrawal within 14 days following working. Please see our terms and conditions for more information.


How am I refunded after the return of my order?
After an examination of the returned item, we will refund the amount. On your account except the transactional costs of your payment method.